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Customer story: Renault Sport Formula One

Customer story: Renault Sport Formula One


To help their team accelerate operations, the team at Renault Sport uses advanced IT solutions. Their operations are complex with a lot of moving parts. Being able to control and optimize every process means faster turnaround times and better results. That’s the advantage they need to win. The IT solutions they use aren’t reserved for racing. The team at Nexgen Networks is here to help. We are IT pros who focus on helping firms to adopt the best tech. Contact us for more information.

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Customer Service Key Capabilities

Customer Service Key Capabilities

Digital innovation has changed the landscape of every industry. With increased customer knowledge and commoditized products and services, businesses are focusing on customer experience to develop key differentiators from their competition. Microsoft Dynamics 365 enables consistent experiences across any combination of self- and assisted service engagements, so your customers can get a quality experience every time and Nexgen Networks can help. Contact us today.

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Customer story: Jumeirah Hotels

Customer story: Jumeirah Hotels


Jumeirah Hotels & Resorts–owners of some of the world’s most luxurious hotels–has a reputation for delivering world-class hospitality. In their tradition of excellence, the company compiles data through its customer loyalty program to customize and deliver personalized messaging. This has resulted in nearly 50% customer engagement and a 10% increase of year-over-year revenue.

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Transforming sales: Microsoft removes obstacles and gives back time with Dynamics 365

Transforming sales: Microsoft removes obstacles and gives back time with Dynamics 365

Digital transformation has reached every business, including Microsoft. With the change, Microsoft has undergone a revamp of their sales culture. With tools like Dynamics 365, Azure cloud solutions, and Office productivity, they’ve created a curated sales experience that eliminates hours of administrative processes to empower sellers with innovative tools.

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Microsoft Dynamics for Customer Service

Microsoft Dynamics for Customer Service

How do you keep track of your customers? Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve, and transform. These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions.

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Customer story: TransBlue

Customer story: TransBlue


Flexibility and mobility are important for any businesses operating in today’s digital age. Especially for small businesses. Without a robust IT department, TransBlue took on the challenge of modernizing their workplace with Microsoft 365. With tools like Skype and Teams, they can collaborate from afar saving them time and resources. Nexgen Networks wants to help you modernize your workplace. Contact us today for more information on how we can help.

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Customer story: RLH Corporation

Customer story: RLH Corporation


Discover how Red Lion Hotels Corporation used Dynamics 365, Microsoft Teams, and Office 365 to digitally transform their internal processes to drive higher guest satisfaction. Faced with data-quality issues, the challenges of combining two legacy CRM platforms, and a need to improve internal communications, RLH Corporation consolidated disparate systems into a single platform.

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Do Managed Printing Services Save Money for Small Businesses?

In a struggling economy, business owners look for new ways to reduce their expenses to save money and resources in order to remain competitive. Could managed printing services offer financial and time savings for a small business?

Small business owners are in a good position to save money and benefit most through managed printing services, since they have a lower profit margin compared to their overhead expenses than larger businesses do. When a printer isn’t working effectively in a small business environment, one of the owners, managers or employees must spend time on the phone with an IT specialist trying to troubleshoot the cause of the printer or copier malfunction; as well as find a solution to get it up and running again. When this person is tied up for a long period of time, the business loses the money that would have been made during that time period.

What are Managed Printing Services?

Managed Print Service providers (MPS) monitor your printers and copiers actively from a remote location. They can predict where problems may occur and often prevent it from happening. They work with small businesses to implement plans to identify excessive spending in printers, copiers, and supplies, and to increase productivity by setting up a plan for which type of documents go to which printers in your organization.

Managed printing service providers will also make sure you always have the right amount of ink and paper supplies on hand, which means you will no longer have a closet full of supplies that are never used or run out of the paper you need in the middle of a printing project.

Advantages of Managed Printing Services

In addition to the financial savings gained by small business owners utilizing managed printing services, there are additional advantages of convenience and control. As a small business owner, your time is spent operating and managing the daily activities of your business – there is a good chance that you are unaware how much time and money is wasted on printer or copier related activities. Activities like troubleshooting printers that aren’t working properly; using double the amount of paper necessary because you haven’t learned to use the “print on both sides” option of the printers; and the time spent ordering and processing purchase orders and invoices for toner and paper supplies.

If you upgrade to more efficient and productive printers and copiers, you can also factor in energy efficiency costs of the newer equipment compared to your current, older equipment, and see the cost savings skyrocket.

When you have an MPS provider handling your printing and copying needs, you won’t lose one of your key employees (or yourself!) hours on the phone trying to troubleshoot problems – this is most likely your biggest area of savings in both financial resources and time.

The convenience associated with having an expert handling your business printer and copier needs also means no one on your staff needs to worry about ordering supplies. If there are equipment problems or malfunctions, an expert will fix them for you because it is the responsibility of a managed print services provider.

Cost will be inevitably cut with all of those changes listed above when you let the experts handle these things for you. The end result will be an efficient office when you cut expenses on paper, ink or toner, lower your electricity use and improve employee productivity.

You can reduce your overhead expenses with a managed printing services provider, as well as take back some of your time resources and increase productivity.

Click here to learn how Nexgen Networks, Inc. can help you save on printing costs with our Managed Printing Services for your business in Aurora, IL and surrounding cities.

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